Privacy policy
Calm Kind Home · Positive parenting for ages 5–11
Calm Kind Home is a trading name of WH Digital L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates (Meydan Free Zone licence 2648964.01). We make printable parenting resources for families with children aged 5 to 11. This policy explains how we handle personal information when you download a free printable, buy a product, join our email list or email us. Questions or requests: hello@calmkindhome.com.
What we collect
- Downloads and orders: your email address, your name if you give it, what you downloaded or bought, the price, the date, and the country and billing details collected at checkout.
- Our email list: your email address, your first name if you give it, when you joined, and whether you open or click our emails.
- Emails you send us: your email address and whatever you choose to write.
Children: we don't collect information about children. Our products and emails are for parents and carers. Please don't send us your child's name, health information or other details about them.
Services we use
- Payhip runs our checkout and delivers downloads, including the free ticklist. For buyers in the UK and EU, Payhip acts as the reseller and handles VAT. It also handles US and Canadian sales tax. Payhip shares buyer details with us so we can support your order. See Payhip's privacy policy.
- Stripe processes payments. We never see or store your full card details. See Stripe's privacy policy.
- MailerLite stores our email list and sends our emails. See MailerLite's privacy policy.
- Porkbun, our domain registrar, forwards messages sent to hello@calmkindhome.com to our inbox.
- Netlify hosts this website and may process technical information such as IP addresses in its logs.
Payhip and Stripe also process your information for their own purposes, under their own privacy policies.
Our emails
Our download and checkout pages are run by Payhip. If you are in the UK or EU, you'll see an unticked box, "Send me product updates and offers via email", and we only add you to our email list if you tick it. If you are anywhere else, downloading from us adds you to our email list automatically, and the free ticklist page tells you this before you download.
People who download the free Morning & Bedtime Ticklist join our MailerLite group "Calm Kind Home – Free Ticklist" and get a welcome series of four emails: a welcome with tips, a bedtime tip, an email about our US$9 Morning & Bedtime Routine Toolkit, and a tip for calmer school mornings. Every email has an unsubscribe link, and you can unsubscribe at any time in one click or by emailing us. If you reply to an email, your reply comes to hello@calmkindhome.com.
Why we use your information
- To deliver downloads and orders, and to help with them: needed to provide what you asked for.
- To handle refunds and keep tax and accounting records: needed to meet our legal obligations.
- To send our emails: in the UK and EU, your consent (the box you tick), which you can withdraw at any time by unsubscribing. Elsewhere, our legitimate interest in sending a few emails related to what you downloaded, which we tell you about before you download. You can unsubscribe in one click at any time.
- To reply to your messages: our legitimate interest in answering you.
How long we keep it
- Order and refund records: for as long as we need them for tax, accounting and refund purposes.
- Email list: until you unsubscribe or ask us to delete your details. After you unsubscribe, we keep your email address marked as unsubscribed so that we don't email you again.
- Emails you send us: for as long as we need them to deal with your message and keep our business records.
Payhip and Stripe keep their own records under their own policies.
Where it is processed
These services may process your information outside the country where you live, including in the United Kingdom, the European Union and the United States.
Your choices
You can unsubscribe from our emails at any time. To ask for a copy of the personal information we hold about you, or to have it corrected or deleted, email hello@calmkindhome.com. We aim to reply within 2 business days, and we may need to confirm your identity. Depending on where you live, you may have further rights under data protection law, including the right to complain to your local data protection authority.
This website
This website doesn't use cookies, analytics or advertising trackers, and it doesn't load fonts or scripts from other companies. When you follow a link to Payhip, Instagram or Pinterest, their own privacy policies apply.
Updates
We may update this notice as our services and practices change. The current version will appear on this page.